Returns Policy
Items Damaged on Delivery
If any items were damaged in transit, we ask that you report this to us within 7 working days from receipt of the goods. If the items are visibly damaged on receipt, we ask that you contact Bedswarehouse on 0845 0942896 to discuss the best cause of action. The delivery drivers documentation must be signed damaged even if the goods are accepted.
Any claim for damaged goods without the delivery drivers documentation signed damaged may jeopardise your right to cancel.
Items Damaged Faulty Post Delivery
If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 7 working days in which to inform us of the fault. This should be done using our Online Support Form. Please note that if this is not reported in the said time then this may jeopardise your rights cancel for full refund.
Once we have verified the fault, we'll either issue a replacement or full refund to you via your original payment method.
We check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery and collection cost's from your refund.
Items should be returned in their original packaging complete with all accessories and documentation.
Items Faulty In Warranty Period
If any of your purchases develop a fault, and it's more than 7 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement (This will depend on the individual manufacturers procedures ).
To action this we ask that you fill our Online Support Form detailing the full nature of the problem.
If You Change Your Mind
If you have simply changed your mind about any item ordered ( except tailored products to your custom specification ) and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt simply email us using our Online Support Form.
The item must not be used and must be 'as new' in its original packaging when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense (if you would like us to do this for you there is a minimum charge of £40 depending on the item(s) ordered.
Once the item is received at bedswarehouse , we'll issue a full refund for the product to your original payment method
If You Need To Return An Item
You can request a return using our easy to use, Online Support Form which is accessed via the customer support section of the website. We ask that you provide full details of the reason for returning the item. Before filling this form in we would ask that you read the our Terms and Conditions and the rest of this page.
All Returns:
For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.
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