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The Bedswarehouse - Returns Policy

Returns Policy
Returns Policy

Items Damaged on Delivery

If any items were damaged in transit, we ask that you report this to us within 7 days from receipt of the goods. If the items are visibly damaged on receipt, we ask that you contact Bedswarehouse on 0845 0942896 to discuss the best cause of action. The delivery drivers documentation must be signed damaged even if the goods are accepted.

Any claim for damaged goods without the delivery drivers documentation signed damaged may jeopardise your right to cancel.

Items Damaged Faulty Post Delivery

If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, we would expect you to report fault within a reasonable time. This should be done by emailing us with details of the problem. Please note that if this is not reported in the said time then this may jeopardise your rights cancel for full refund.

Once we have verified the fault, we'll either issue a replacement or full refund to you via your original payment method.

We check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery and collection cost's from your refund.

Items should be returned in their original packaging complete with all accessories and documentation.

Items Faulty In Warranty Period

If any of your purchases develop a fault then provided your item is within its warranty period, you are entitled to a warranty repair or replacement (This will depend on the individual manufacturers procedures ).

To action this we ask that you emailing us detailing the full nature of the problem. Please include your order id number.

If You Change Your Mind

If you have simply changed your mind about any item ordered ( except tailored products to your custom specification ) and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt simply email or write to us.

The item must not be used and must be 'as new' in its original packaging when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense (if you would like us to do this for you there is a minimum charge of 55 depending on the item(s) ordered.

Once we have received notice of your wish to cancel , we will refund you within 30 days for the product to your original payment method

If You Need To Return An Item

You can request a return by emailing us. We ask that you provide full details of the reason for returning the item. Before filling this form in we would ask that you read the our Terms and Conditions and the rest of this page.
All Returns:

For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.


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Hi Just to say thank you for your excellent service and friendly manner. Bed arrived as promised. Assembled in less than an hour and was exactly as described on your website. One happy daughter!! Regards Tony
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